Community relations and the development of society is a strategic aspect of business and fundamental to ensure smooth operations. Regular interaction with our communities is part of our day-to-day business and we work hard to be a supportive neighbor by avoiding the negative impact, and developing projects for their socio-economic development. The community relations management enables OMV to secure the social acceptance of business operations, to ensure that social risks are considered, and to design and implement community projects according to the needs identified.
Community Grievance Management
Our business operations impact the communities where we operate and also raise expectations among local people. These impacts can be positive (employment, growth of local suppliers of goods and services), but also negative (dust, emissions, land use, privacy and creation of a dependency culture).
The community grievance mechanism is fully operational in Upstream. With a new grievance mechanism system in place, OMV has a consistent approach in receiving, registering and solving the grievances and aims to be fully aligned with the requirements of the GRI and IPIECA. During the year 2018, none of our operational sites was reported to have significant potential or actual negative impacts on local communities.
OMV contributes to the economic development of the communities where it has operations and continues to implement community relations projects. We created opportunities, generated employment, boosted local business and promoted education and training. Our efforts focus on delivering sustainable community projects in order to ensure long term continuity. Community projects are identified and planned through a consultative process with local stakeholders, including local government and local communities. We select our partners based on their expertise and knowledge of the area where we plan to implement the project. We focused on providing technical education and vocational training, and also on developing entrepreneurial skills (especially for women) in our neighboring communities. More than 2,800 members of local communities have received education and training to succeed in the job market in the past year. Furthermore, more than 900,000 people benefited from more than 191 community relations and community development initiatives in the operating countries.